In any organization, client relationship is the fundamental process of making good business. Every company deals with various clients in order to get hold of good business for the future. Client servicing is an important aspect which cannot be ignored at any stage.
Brennan and Clark, the founder of Froodly is under the impression that client servicing is the fundamental work that every organization needs to carry to operate in the market.
So, here it will be a discussion on some important aspect of good client servicing or as we say client relation. It is very important for a company to make a long lasting relation with the client for a better business prospect in the future.
How to build a long term client relation? Here are few tips
- Clearly plan every project- This is very important to maintain a great continuity in client relationship. One should always discus the projects in full details with the client so that there is no such discrepancy in the future. Planning the project properly with the client is the first step towards building a cordial relationship. Over here there are certain things which need to be included like proper brief, maintain a proper format of work, setting up meetings, deadline submissions. Every features related to a project should be discussed effectively with the client. The payment negotiation also comes under project planning. A positive outcome from the client meet is the ultimate goal for any individual representing an organization.
- Good Communication and public relation skills- In the platform of servicing, communication and effective public relation are the most important elements that are needed to carry to maintain a proper client relationship. Effective communication with good interpersonal skills can make the client feel positive and persuaded to your brief. Along with this, public relations help to build an effective relationship which might stay for many years. In a nutshell, client servicing is all about how to deal with clients. Not only face to face conversation can make you win a project but constant follow up is an added bonus in such case. A client may get diverted to various other attractions, it is necessary to hold the attention of the client through proper and effective communication and of course some sensible public relation skills.
- Sharing knowledge- It is very important to have a good base of knowledge on various aspects while dealing with clients. Proper and effective knowledge can do wonder in maintain a stability with the client. Being a client servicing person, one should be well crafted with various elements and should deliver them while dealing with the client. Knowledge is an accessory to get impressed.
- Time management- One can never deny the importance of time management. A client can only trust you and make a good relation with your company only if there is a proper time management in every project. Meeting client deadline is the most effective way to make a strong bond with every client.
Brennan and Clark the founder of Froodly is under the impression that one can achieve 70% of the business only by maintaining a proper relationship with the client.