How to make their customers feel satisfied with their services. The truth is that it is a challenge to achieve customer satisfaction, but it is something we must work to make our business thrive.
Here I share my five recommendations, taking into account what my own clients tell me and what I have experienced as customer.
- Make sure to Solve a Real Problem, to Hear what they Ask
It is more common than it seems create services thinking about what you think people want instead to consider, perhaps most important when you offer services, offer what they ask. Not what you think they need, not what you think you will, But what they want.
Create offers and services tailored to your needs, you know you will love it because before you’ve asked and heard, so know what you want. When a person you offer what you are looking for is satisfied likely to increase much.
- Quality, quality and quality
This is imperative. If you want to be satisfied, give the best you have, your service quality is that what you offer is good or better still outstanding. One of the best things that your customers can tell you is: “How generous are in the course information, you add much more than what it says.” That’s what you want, life-changing information or your customer’s business, do your best.
Furthermore, although the content is what really matters, if the packaging is also of much better quality. I’ve joined many marketing courses, some basic good content and other good and beautiful.
And do not be fooled, the content has to be good regardless of the price of software, whether free like is high. Do not do something ordinary.
- Shatter Expectations
If you give a quality service that meets their needs have a satisfied customer, but if you exceed your expectations up giving them more than they expected, much better.
- Choose your Customers
You have to have very cleared who you go and who your ideal client. That means work only with certain people and so avoids a nightmare customer. Those who are never satisfied those who demand more from the agreement, those who do not pay on time. That is solved taking clear who you work and who is not.
If you have not yet fully achieved, do not worry, sometimes it takes a while to define what you want and what not, experience helps.
- There will always be someone unhappy
Ideally, 100% of your customers will be satisfied and ideal that is your goal, but you can always have someone at some point remains discontent. In that case, learn what you can, what needed improvement and forth. No one is infallible and the important thing is to give the best you have, and your willingness to keep learning and improving. Nothing more.