It’s a fact that almost all businesses now rely on some form of IT system, from a small network through to a large scale VoIP system. Whatever the IT infrastructure of your business, stop for a moment and ask yourself one question; what would you do if this system went down? Computers and other IT systems do unexpectedly go down from time to time and can, in some instances, cause chaos for the business. A study back in 2010 reported that downtime costs businesses £2bn a year and that revenues drop by around 22% during periods when systems aren’t fully functioning due to software or hardware errors. As such, we wanted to take a look, based on this, at the importance of having an IT support team to hand and in order to do so have teamed up with Aberdeenshire based Tekserv.

Think Of It As An Essential

You wouldn’t run your business without having the correct insurance in place so why think of IT support any differently? Setting up an IT support contract with a local team will, above all else, ensure that in the case of an emergency and downtime which seemingly has no solution, you’ve got someone on call to resolve the problems. When it comes to downtime, the key is to get a system running back as close to normal as quickly as possible, reducing the impact upon the bottom line of the business. In many instances, the cause of IT problems will be something and nothing, however unless you’re in the know and have experienced the issue before, you’ll struggle to resolve it yourself without the help of a professional.

As far as we are concerned, any business who relies upon an IT system of and shape or form needs to have at least a basic level of IT support available at all times. Whether that is in the form of remote support from one of the many companies offering this level of a full on package from a local company. At the end of the day, the last thing you want to have to do is spend your valuable time struggling with computers and phone systems and the like, especially when it’s not necessarily something which you specialise in.

The Benefits Far Outweigh The Cost

For many businesses, it’s the cost which puts them off taking out an IT support contract, however you need to look at the potential cost to the business should a significant length of downtime occur. Even an hours downtime can be hugely costly to many and, as such, the cost of IT support is nothing in comparison. If you think of it in the same way as you would insurance, you can’t go far wrong and will very quickly find that taking out a support contract is just something else which is a business necessity.

Don’t wait until it’s too late! Engage the services of an IT support team and you’ll be able to rest assured that, should anything go wrong and cause downtime, you’ve got someone available at the drop of a hat to resolve it for you and put in place a solution to prevent it from happening again!